Frequently asked questions

Here you'll find the Frequently Asked Questions and the official Terms & Conditions to help you understand how the promotion works

Frequently Asked Questions (FAQs)

Q1: What is the Independence Day campaign?

It is a special limited-time celebration for Pesa users sending money from Europe. Every time you send €50 or more to Nigeria, Ghana, or Kenya using Pesa, you are automatically entered into a giveaway to win a full grocery box for your family back home.

Q2: Is this a prize draw?

Yes. Winners will be chosen at random from all eligible transfers made during the promotional period.

Q3: Who can participate in this campaign?

Any verified Pesa customer living in eligible European Union countries whose account is active and in good standing.

Q4: What counts as an eligible transfer?

A transfer qualifies for an entry when you send at least €50 (excluding transaction fees) in a single transaction to Nigeria, Ghana, or Kenya.

Q5: Do I need to send exactly €50, or can I send more?

€50 is the minimum requirement. You can send more, and any single transfer of €50 or more will count as one valid entry.

Q6: Does sending to countries other than Nigeria, Ghana, or Kenya count?

No. This campaign strictly applies to transfers sent to Nigeria, Ghana, and Kenya. Transfers to other destinations will not be entered into the draw.

Q7: Can I enter more than once?

Yes! Every separate, completed transfer of €50 or more to Nigeria, Ghana, or Kenya during the campaign gives you another entry. The more qualifying transfers you make, the more entries you get.

Q8: Do I need to fill out a form to enter?

No. Every qualifying transfer automatically registers as an entry—no extra sign-up or form is needed.

Q9: When does the promotion end?

The promotion ends on October 1st. Any transfers made after this date will not be eligible for the draw.

Q10: How and when will I know if I’ve won?

Winners will be selected and contacted directly via email or phone within 7 days after the campaign ends, using the contact details linked to your Pesa account.

Q11: What is the prize, and can I exchange it for cash?

The prize is a physical grocery box delivered directly to your chosen recipient back home in Nigeria, Ghana, or Kenya. Prizes are non-transferable and cannot be exchanged for cash.

Q12: What happens if my transfer is canceled or refunded?

Canceled, failed, or refunded transfers will not count as entries. The transfer must be successfully delivered to your recipient.

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Campaign Terms & Conditions

1. Campaign Period

This promotion ("Campaign") begins on the date of launch and ends at 23:59 CET on October 1st ("Campaign Window"). Pesa reserves the right to modify, extend, or terminate the Campaign at any time with or without prior notice.

2. Eligibility

• The Campaign is open exclusively to legal residents of eligible European Union countries aged 18 years or older who hold a fully verified Pesa user account in good standing.
• Employees, officers, directors, and immediate family members of Pesa and its affiliate agencies are ineligible to participate.

3. Reward Mechanics & Qualifying Criteria

To earn an entry for the grocery box prize draw, an eligible customer must make a "Qualifying Transfer" during the Campaign Window. A Qualifying Transfer occurs when a user:

• Initiates an international money transfer using the Pesa app.
• Sends a single transaction of €50.00 or more (excluding transaction fees).
• Successfully sends the money to a valid recipient in Nigeria, Ghana, or Kenya.‍

‍4. Winner Selection & Delivery

• Every Qualifying Transfer counts as one (1) entry into the draw. Multiple Qualifying Transfers will result in multiple entries.
• Winners will be selected randomly and notified within seven (7) days of the Campaign Window closing via their registered Pesa account details.
• Pesa will coordinate the physical delivery of the grocery box directly to the winner's designated recipient in Nigeria, Ghana, or Kenya.
• Prizes are non-transferable, non-refundable, and cannot be exchanged for alternative cash credit.

5. Limitations & Exclusions

• Corridor Limit: Qualifying Transfers must originate in an eligible EU country and be paid out in Nigeria, Ghana, or Kenya. Transfers to any other country or corridor do not qualify.
• Transaction Status: Only fully completed transfers delivered to recipients count. Canceled, failed, or reversed transactions are excluded.

6. Anti-Fraud & Fair Play Policy

• Pesa strictly prohibits fake accounts, automated transactions, and any attempt to manipulate the transfer process.
• Pesa reserves the right to review transactions, payment methods, and account histories. Any fraudulent activity or abuse of the rules will result in immediate disqualification, forfeiture of prizes, and potential account suspension.

7. Changes & Discretion

Pesa reserves the right to alter, pause, or end this campaign, or update these terms at any time. Selection and prize validation remain at Pesa’s sole discretion.

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Contact Information

For inquiries about the Independence Day Campaign, please contact Pesa support at support@pesa.co  or send a message directly through the in-app chat.

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