Frequently asked questions

How do I get support if I have questions?

Can I convert money between my wallets?

No, Pesa is not a bank.

You can add money into each wallet using virtual account details provided for that currency.

Can I withdraw money from my Multi-Currency Account?

Your Pesa account has been upgraded to support multiple currencies.

Yes. Pesa is licensed, regulated, and partners with secure financial institutions to safeguard your money. ‍

Pesa transfer time - How long do transfers take to reflect on Pesa?

There are no hidden charges or transaction fees.

Here's how to create a multi-currency wallet on Pesa. Download the app and start receiving international payments with ease and for free.

The Pesa multi-currency account is a global account that allows you receive international payments from Canada, United States, UK, Dubai, Europe, for free and at the best rates.

The Pesa multi-currency account is for you.

How many currencies does Pesa’s multi-currency account currently offer?

Pesa Multi-Currency Account - Frequently Asked Questions (FAQ)

Fly me to Ghana frequently asked questions

Fly me to Dubai frequently asked questions

Fly me to Dubai with Pesa terms and conditions

Chat with us in-app Email: support@usepesa.com Follow us on social IG @joinpesainc

Yes, you’ll need to link your AED wallet to your bank account.

Most transfers are instant. Occasionally, a transfer may take a few minutes depending on the time and destination bank.

Each Pesa user has a referral code. Refer and Earn

It is safe to use Pesa in UAE. Pesa uses end-to-end encryption, fraud detection tools, and two-factor authentication to keep your data and money safe.

You can transfer between all Pesa wallet currencies.

Verification of Identity in the UAE requires Emirates ID or Passport and Live selfie. Proof of address is optional.

Pesa offers live mid-market rates — no hidden markups. You’ll see exactly how much you’re getting before you hit send or convert. You get to see live rate updates within the app. These rates are updated every 30 seconds, but you have the ability to lock down a guaranteed rate for 5minutes.

Absolutely. Friends or family in Nigeria can send you naira. You can keep it in your NGN wallet through your virtual account by simply sharing your account details to the sender or convert it instantly to AED.

Yes. You can send money from your AED wallet in Dubai to any Nigerian bank account — quickly, securely, and at a great rate.

Open the Pesa app, go to Wallet, add wallet and select AED.

To start using a currency, go to Wallets > Add Wallet > choose currency.

Move money from your USD wallet to your AED wallet. Swap from GBP to NGN, EUR to USD, and more

Convert USD to AED Convert GBP to AED Convert EUR to AED Convert CAD to AED Convert NGN to AED

You get a full multicurrency wallet that supports:AED 🇦🇪NGN 🇳🇬USD 🇺🇸GBP 🇬🇧EUR 🇪🇺CAD 🇨🇦

Yes! Pesa is now available in the UAE. You can download the Pesa app on the Playstore or App store. Send money from Dubai to Nigeria, receive naira from Nigeria, and convert AED to Naira — and back — instantly.

Earn money when you refer friends to Pesa! Share your referral code, and you both get rewarded when they send money. Fast, easy, and available in multiple countries.

Pesa virtual card has secured encryption. It comes with fraud detection.

You can use Pesa virtual cards for a lot of services

Usage and funding of Pesa virtual cards

Pricing and cost of using Pesa virtual card

A Pesa Virtual Card is a digital USD card that enables you to make international online payments securely from Nigeria.

Delete a beneficiary/recipient

Personalise your avatar on your Pesa Account

Transactions processed are sent in near real-time and cannot be reversed. You might need to contact your beneficiary to initiate a reversal. Please contact support for further assistance.

tracking interac transfer can be done on the app

funding CAD wallet

Fixing interac email address is easy

Receive NGN and convert to CAD in Canada

You can send EUR to recipients in any of the countries we support

EUR transfers

Reset your password on Pesa app

About Pesa

Creating a Pesa account is quick, secure, and offers you a reliable, easy, fast way to send and receive money internationally at no extra cost or hidden fees while also giving you access to a multi-currency wallet with seamless conversions on the go.

Getting verified on Pesa is simple and ensures that you can access all the features and benefits of our platform securely

Funding your Pesa wallet is easy and straightforward.

Creating a wallet on Pesa is a simple and straightforward process

Managing beneficiaries on your Pesa account is simple and ensures your transfers are quick and accurate

You can send money to another Pesa user, make an international or local transfer.

Easy way to send money internationally from the US with Pesa

Pesa allows you to send money to Nigeria and Canada. New countries will be added soon.

All money transfers with Pesa are free. You will see exactly what you are sending and what your recipient will receive before making a transaction.

To fund your wallet, you’ll need to add your USA bank details.

Absolutely. Pesa takes security seriously. We use advanced encryption technology to protect your personal and financial information

You can track your transfer in real-time through the Pesa app. Simply log in, click on History, and you’ll see the status of your transfer, along with notifications as it progresses.

Once a transfer is in progress, it typically cannot be canceled. However, if there is an issue, please reach out to our customer support team immediately

From the US, you can send money in USD to various foreign currencies like NGN (Nigerian Naira), CAD (Canadian dollars) and more to come

2,000 Monthly Limit 1,000 daily limit

To comply with US regulations, you’ll need to verify your identity before sending money. This usually includes providing a government-issued ID.

delays can occasionally occur due to bank processing times or regulatory checks

our customer support team is available to assist. You can reach us via the Help Center in the app, through our live chat, or by email at support@pesa.com.

You can easily send money between wallets by making a wallet-to-wallet exchange.

There are two ways to fund your CAD Pesa wallet. You can fund it by using the provided account details or make a wallet to wallet exchange.

There are two ways to fund your EUR Pesa wallet. You can fund it by using the provided account details or make a wallet to wallet exchange.

There are two ways to fund your GBP Pesa wallet. You can fund it by using the provided account details or make a wallet to wallet exchange.

If you would like to delete your Pesa account, please contact our support team via live chat on your Pesa app or website.

please contact our support team immediately.

Absolutely! Our facial verification login, encrypted platform and fraud monitoring tools keeps your personal and transaction information safe and secure.

To update your contact information, please send an email to support@pesa.co.com

No. However, please contact support for assistance.

The Know Your Customer verification process is an essential step in ensuring the security of your funds and adhering to financial regulations in the jurisdictions where we operate. It's a necessary step towards protecting your Pesa account.

The KYC process takes about 5 minutes to complete. You will need a valid piece of Government issued ID (e.g Driver’s License, Passport) to complete this process.

You can fund your wallet using your Virtual Paga Bank Details. Follow the following easy steps which will take an average of 10 - 30 minutes for funds to appear in your wallet.