Frequently Asked Questions
We thought about some questions you may have and… here goes
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Ride with Pesa Weekend Campaign
Here you'll find the Frequently Asked Questions and the official Terms & Conditions to help you understand how the promotion works.
Nigeria’s Independence Day (EUR) Campaign
Welcome to the Nigeria’s Independence Day (EUR) Campaign information page
Back to Campus
Welcome to the Back to Campus Campaign information pageHere you'll find the Frequently Asked Questions and the official Terms & Conditions to help you understand how the promotion works
Home Is Still Home Campaign
Here you'll find the Frequently Asked Questions and the official Terms & Conditions to help you understand how the promotion works
Refer & Earn, Canada
Refer 5 people to send money to Cameroon or Ivory Coast and earn $150 CAD bonus.
Refer and earn Uk campaign
Here you'll find the Frequently Asked Questions and the official Terms & Conditions to help you understand how Refer & Earn Campaign: Refer 5, Get £100 works
Double Your Send, Nigeria
Send money with Pesa from Nigeria to Canada, United States, the UK or Ghana and stand a chance to win double your transfer amount.
The Pesa World Cup Final – Predict and Win (Open Edition)
Welcome to the Pesa World Cup Final – Predict and Win (Open Edition) campaign information page.
The Pesa Payday Special
This is the Pesa Payday offer with a twist. Send money internationally with Pesa from Friday 28 August, 2026 to Sunday 30, August 2026, and enjoy a boosted rate. Every qualifying transfer you make this weekend will also be automatically entered into our Double Your Send raffle for a chance to win double the amount you send.
Win Something For Your Dad
This Father’s Day, we’re giving you the chance to give something back to your dad.
Every eligible transfer you send to your dad is an entry for a chance to win a special gift for him.
Send More, Win Big (Terms and Conditions)
It’s a limited-time offer that gives you entries into a monthly draw every time you send money internationally with Pesa, giving you the chance to win exciting prizes.
Send More, Win Big (FAQs)
Send money with Pesa to Nigeria, Ghana, and other Francophone countries and stand a chance to win an iPhone, a new Samsung phone, rent support and more.
Keyless Authentication
Everything you need to know about Keyless, Pesa’s enhanced security for your transactions
How do I add money into my Pesa wallets?
You can add money into each wallet using virtual account details provided for that currency.
Can I withdraw money from my Multi-Currency Account?
Can I withdraw money from my Multi-Currency Account?
I already have a Pesa account. Do I need to create a new one?
Your Pesa account has been upgraded to support multiple currencies.
Is my money safe with Pesa?
Yes. Pesa is licensed, regulated, and partners with secure financial institutions to safeguard your money.
How long do transfers take to reflect?
Pesa transfer time - How long do transfers take to reflect on Pesa?
How do I create a multi-currency wallet on Pesa?
Here's how to create a multi-currency wallet on Pesa. Download the app and start receiving international payments with ease and for free.
What can I do with my Pesa Multi-Currency Account?
The Pesa multi-currency account is a global account that allows you receive international payments from Canada, United States, UK, Dubai, Europe, for free and at the best rates.
What is the Pesa Multi-Currency Account?
Pesa Multi-Currency Account - Frequently Asked Questions (FAQ)
Where can I get help if I have questions?
Chat with us in-app
Email: support@usepesa.com
Follow us on social IG @joinpesainc
Do I need a UAE bank account to use Pesa?
Yes, you’ll need to link your AED wallet to your bank account.
How long do transfers take from AED to NGN?
Most transfers are instant. Occasionally, a transfer may take a few minutes depending on the time and destination bank.
Is it safe to use Pesa in the UAE?
It is safe to use Pesa in UAE. Pesa uses end-to-end encryption, fraud detection tools, and two-factor authentication to keep your data and money safe.
Can I transfer from AED to USD or GBP within Pesa?
You can transfer between all Pesa wallet currencies.
How do I verify my identity in the UAE?
Verification of Identity in the UAE requires Emirates ID or Passport and Live selfie. Proof of address is optional.
What’s the exchange rate like?
Pesa offers live mid-market rates — no hidden markups. You’ll see exactly how much you’re getting before you hit send or convert. You get to see live rate updates within the app. These rates are updated every 30 seconds, but you have the ability to lock down a guaranteed rate for 5minutes.
Can I receive naira in Dubai using Pesa?
Absolutely. Friends or family in Nigeria can send you naira. You can keep it in your NGN wallet through your virtual account by simply sharing your account details to the sender or convert it instantly to AED.
Can I send money from the UAE to Nigeria using Pesa?
Yes. You can send money from your AED wallet in Dubai to any Nigerian bank account — quickly, securely, and at a great rate.
How do I add an AED wallet to my account?
Open the Pesa app, go to Wallet, add wallet and select AED.
Do I need to manually create each wallet?
To start using a currency, go to Wallets > Add Wallet > choose currency.
Is it wallet-to-wallet?
Move money from your USD wallet to your AED wallet. Swap from GBP to NGN, EUR to USD, and more
Can I convert other currencies into AED?
Convert USD to AED
Convert GBP to AED
Convert EUR to AED
Convert CAD to AED
Convert NGN to AED
What currencies can I access with Pesa in the UAE?
You get a full multicurrency wallet that supports:AED 🇦🇪NGN 🇳🇬USD 🇺🇸GBP 🇬🇧EUR 🇪🇺CAD 🇨🇦
Can I use Pesa if I live in the UAE?
Yes! Pesa is now available in the UAE. You can download the Pesa app on the Playstore or App store. Send money from Dubai to Nigeria, receive naira from Nigeria, and convert AED to Naira — and back — instantly.
Pesa Referral Program
Earn money when you refer friends to Pesa! Share your referral code, and you both get rewarded when they send money. Fast, easy, and available in multiple countries.
How It Works
A Pesa Virtual Card is a digital USD card that enables you to make international online payments securely from Nigeria.
How to personalize your avatar or emoji using the Pesa App
Personalise your avatar on your Pesa Account
Can a transaction be reversed?
Transactions processed are sent in near real-time and cannot be reversed. You might need to contact your beneficiary to initiate a reversal. Please contact support for further assistance.
How to create a Pesa account
Creating a Pesa account is quick, secure, and offers you a reliable, easy, fast way to send and receive money internationally at no extra cost or hidden fees while also giving you access to a multi-currency wallet with seamless conversions on the go.
How Do I Get Verified on Pesa?
Getting verified on Pesa is simple and ensures that you can access all the features and benefits of our platform securely
Managing Beneficiaries on Your Pesa Account
Managing beneficiaries on your Pesa account is simple and ensures your transfers are quick and accurate
How To Send Money To Someone
You can send money to another Pesa user, make an international or local transfer.
How do I send money internationally from the US with Pesa?
Easy way to send money internationally from the US with Pesa
What countries can I send money to using Pesa?
Pesa allows you to send money to Nigeria and Canada. New countries will be added soon.
What are Pesa’s fees for sending money internationally?
All money transfers with Pesa are free. You will see exactly what you are sending and what your recipient will receive before making a transaction.
How do I fund my Pesa wallet in the US?
To fund your wallet, you’ll need to add your USA bank details.
Is my money safe with Pesa?
Absolutely. Pesa takes security seriously. We use advanced encryption technology to protect your personal and financial information
How do I track my transfer?
You can track your transfer in real-time through the Pesa app. Simply log in, click on History, and you’ll see the status of your transfer, along with notifications as it progresses.
Can I cancel a transfer once it’s sent?
Once a transfer is in progress, it typically cannot be canceled. However, if there is an issue, please reach out to our customer support team immediately
What currencies can I send from the US?
From the US, you can send money in USD to various foreign currencies like NGN (Nigerian Naira), CAD (Canadian dollars) and more to come
What verification do I need to complete to send money from the US?
To comply with US regulations, you’ll need to verify your identity before sending money. This usually includes providing a government-issued ID.
What do I do if my transfer is delayed?
delays can occasionally occur due to bank processing times or regulatory checks
How can I contact Pesa support?
our customer support team is available to assist. You can reach us via the Help Center in the app, through our live chat, or by email at support@pesa.com.
How to Make a Wallet-to-Wallet Transfer via Pesa
You can easily send money between wallets on the Pesa app by making a wallet-to-wallet exchange.
How to Fund Your CAD Pesa Wallet
There are multiple ways to fund your wallet. You can fund it by using the provided account details, via Interac e-transfer, or by making a wallet-to-wallet exchange.
How to Fund Your EUR Pesa Wallet
There are multiple ways to fund your EUR Pesa wallet. You can fund it by using the provided account details, making a wallet-to-wallet exchange, or linking a bank account to your EUR Pesa wallet.
How to Fund Your GBP Pesa Wallet
There are two ways to fund your GBP Pesa wallet. You can fund it by using the provided account details or make a wallet to wallet exchange.
How to delete my account data on my pesa app
If you would like to delete your Pesa account, please contact our support team via live chat on your Pesa app or website.
What do I do if I believe my account has been compromised?
please contact our support team immediately.
Is my information and money safe and secure in Pesa?
Absolutely! Our facial verification login, encrypted platform and fraud monitoring tools keeps your personal and transaction information safe and secure.
How can I update my account details?
To update your contact information, please send an email to support@pesa.co.com
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